Requires the purchase of a Lively service plan at activation. Plans start at $19.99 + taxes and fees.
Features
Stay Connected, Stay Supported
Experience more than just a phone plan—experience peace of mind. With Lively, you’re not just buying a SIM card; you’re unlocking a world of connection, care, and convenience designed to support your lifestyle.
Freedom to Choose: Pick the plan that fits your needs at activation—no contracts, no pressure.
Always Reachable: Unlimited Talk & Text means you’re never out of touch with the people who matter most.
Smart Support: Access exclusive Lively services like Urgent Response and Nurse On-Call, right from your phone.
Bring Your Own Phone: Use the device you already love—just insert the SIM or activate via eSIM.
Nationwide Coverage: Stay connected coast-to-coast with reliable service from top-rated networks.
Care That’s Always There: Whether it’s an emergency or a simple question, Lively’s team is ready 24/7.
Specs
Plan Requirement: Lively phone plan must be purchased at activation
SIM Type: Nano SIM included; eSIM supported
Device Compatibility: Most unlocked phones running Android 7.0+ or iOS 17+
Coverage: Nationwide mobile service
Data: Unlimited Talk & Text + 1GB data included (more data available)
Activation Options: Online or by phone; keep your number or get a new one
Support Services: Urgent Response, Lively Link, Nurse On-Call, Ask Lively
All orders are processed within 1-2 business days, Monday-Friday (excluding major US holidays).
Economy Shipping : 3-8 business days - $8 | Free on orders over $25
Expedited: 1-3 business days - $20
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. If you have activated your device we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you:
Have not exceeded any Phone Usage Limitation (defined below); and
Return the phone/device in "like new" condition, as determined by Lively, in the original box with all components and materials
Shipping charges are non-refundable.
How to get Lively service
Get started with Lively in four easy steps.
1. Shop our site to find your perfect product.
2. Explore our plans and services.
3. Order your product.
4. When it arrives, activate it and select your plan online or by phone.
No long-term contracts
Switch plans anytime
No cancellation fees
Bring your number
Find the plan that fits how you live
Choose one of our plans for everything from basic safety to health and personal support.
The totals shown are costs for your monthly service only. They don’t include taxes and fees. Plans include a $5 monthly discount for participation in Paperless Billing.
Smart Phone & SIM Basic
$19.99/ month
+ taxes and fees
Unlimited Talk & Text
Ask Lively 24/7 Operators
Urgent Response Emergency Help
Lively Link App Family Alerts
Nurse On Call - Medical Advice
Care Advocate - Well Being Support
Lively Rides Ride Scheduling
Pay per ride
1GB Data
Included
5GB Data
Add $5/mo.
10GB Data
Add $15/mo.
Unlimited Data
Add $30/mo.
Smart Phone & SIM Preferred
$39.99/ month
+ taxes and fees
Unlimited Talk & Text
Ask Lively 24/7 Operators
Urgent Response Emergency Help
Lively Link App Family Alerts
Nurse On Call - Medical Advice
Care Advocate - Well Being Support
Lively Rides Ride Scheduling
Pay per ride
1GB Data
Included
5GB Data
Add $5/mo.
10GB Data
Add $15/mo.
Unlimited Data
Add $30/mo.
Smart Phone & SIM Premium
$49.99/ month
+ taxes and fees
Unlimited Talk & Text
Ask Lively 24/7 Operators
Urgent Response Emergency Help
Lively Link App Family Alerts
Nurse On Call - Medical Advice
Care Advocate - Well Being Support
Lively Rides Ride Scheduling
Pay per ride
1GB Data
Included
5GB Data
Add $5/mo.
10GB Data
Add $15/mo.
Unlimited Data
Add $30/mo.
Our services set us apart
From our 100% U.S.-based advisors to specially trained Urgent Response agents and Care Advocates, our services help you feel connected, safe, and healthy.
Have an emergency?
At the touch of a button, Urgent Response connects you to certified agents who can help in emergencies big or small.
Need to notify family?
Our Lively Link smartphones app keeps friends and family updated on your health and safety
Need a ride?
Our Lively Rides team can schedule a Lyft ride for you - no app needed
Have a question?
With Ask Lively, you can learn more about your new device, get help looking up a number, get directions, or much more.
Check coverage inyour area
Enjoy the same great nationwide coverage as major carriers.
Common Questions
Can I activate my Lively SIM Kit online?
Currently, you have to call our Retail Activations team to activate a SIM card. Prior to calling, be sure to have your device IMEI and SIM ICCID on hand.
You can retrieve the IMEI by entering *#06# on your phone keypad. The SIM ICCID is printed under the barcode on the physical SIM card.
How do I transfer my phone number to Lively from another carrier?
For SIM Kit Users
To transfer your current phone number to your new SIM card, log into My Account. (You'll need to create an account if you don't already have one.)
If you need help or have questions, call the Lively team at 1-866-233-3436. Hours of operation are 7 a.m.–10 p.m. ET Monday through Friday, and 9 a.m.–6 p.m. ET on weekends.
For Jitterbug Phone Users
Make sure your Jitterbug phone is powered on and has cellular service.
Log into My Account. (If you don't yet have an online account, you'll need to create one.)
We’ll ask a few questions about your old carrier and guide you through requesting a transfer.
Tip: It is helpful if you have a copy of a recent phone bill or have access to your online account from your old carrier. You will be asked to provide some account information.
Click here for available billing discounts and pricing options for broadband service bundled with other services.
$5 discount for new customers enrolling in paperless billing.
$10 discount on activation fee for new customers when activated online.
Affordable Connectivity Program (ACP)
The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov
Click here for available billing discounts and pricing options for broadband service bundled with other services.
$5 discount for new customers enrolling in paperless billing.
$10 discount on activation fee for new customers when activated online.
Affordable Connectivity Program (ACP)
The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov
Click here for available billing discounts and pricing options for broadband service bundled with other services.
$5 discount for new customers enrolling in paperless billing.
$10 discount on activation fee for new customers when activated online.
Affordable Connectivity Program (ACP)
The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov
Click here for available billing discounts and pricing options for broadband service bundled with other services.
$5 discount for new customers enrolling in paperless billing.
$10 discount on activation fee for new customers when activated online.
Affordable Connectivity Program (ACP)
The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov
