Lively Mobile2 All-in-One Medical Alert

Your Lively Mobile2 comes with 24/7 access to Lively Urgent Response agents. Trained in CPR and other emergency procedures, certified agents will confirm your location using patented GPS technology, evaluate your situation, and get you the help you need.

When you press the button you’ll be connected with an Urgent Response Agent. The device has a speaker and a microphone so you can speak with them directly, like you would on a phone on speakerphone.

Note: Pressing the button multiple times may result in a call to Urgent Response being canceled.

When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone. Once you’re connected you don’t need to press the button again to speak (pressing the button will end the call and you’ll need to call back.)

If your Lively Mobile device detects a fall, a voice prompt will play, saying “Fall detected. Calling Urgent Response. Press button to cancel.” Immediately after this prompt, you will have a few seconds to press the button to cancel the call. If you don't press the button to cancel the call, Urgent Response will automatically be called to assist.

Note: The device may not detect all falls. If you fall and you don't hear the voice prompt that a fall has been detected, press your call button with a single, short press and then wait to hear the message, "Calling Urgent Response." Multiple button presses may disconnect the call to Urgent Response.

Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls. The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.

When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.

Fall Detection is available as an add-on feature for $9.99/month.

Note: Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.

Yes. You must wear the Lively Mobile2 with the lanyard around your neck in order for Fall Detection to work properly. You can wear the lanyard outside or inside of clothing. Wearing or carrying your Lively Mobile2 in any other way (such as in your purse or on a belt clip) will cause real falls to go undetected.

Note: Fall Detection may not always accurately determine a fall, so you should always try push your button when you need help. To call for help, press the button with a single, short button press. After you press the button, wait to hear the message “Calling urgent response. Press the button to Cancel”. Multiple button presses may disconnect the call to Urgent Response.