Activate your device

In order to activate your Lively device, we will need information about your device (the IMEI or serial number) and basic address and billing information.

IMEI stands for International Mobile Equipment Identity. It's a 15-digit identification number unique to your device.

For Jitterbug phones, the IMEI is printed on the box and also on a sticker on the back of the phone. For Lively medical alert devices, the serial number is printed on the back of the device.

IMEI stands for International Mobile Equipment Identity. It's a 15-digit identification number unique to your device.

After we have collected the information needed to activate your device, it typically takes 5-10 minutes before your device is ready to use.

Currently, you have to call our Retail Activations team to activate a SIM card. Prior to calling, be sure to have your device IMEI and SIM ICCID on hand.

You can retrieve the IMEI by entering *#06# on your phone keypad. The SIM ICCID is printed under the barcode on the physical SIM card.

Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider. This allows you the option to retain and transfer your existing cell phone number to your new phone, providing that number is still available at the time you make the request.

You will receive information for completing a phone number transfer when you purchase directly on Lively.com, or at time of activation if purchased at a retail store. You will be able to use your phone, with your existing number, once the transfer process is complete.

Please contact Customer Service at 1-800-733-6632 (or 6-1-1 from your Lively Jitterbug phone) to confirm your number is eligible for transfer.

For SIM Kit Users

To transfer your current phone number to your new SIM card, log into My Account. (You'll need to create an account if you don't already have one.)

If you need help or have questions, call the Lively team at 1-866-233-3436. Hours of operation are 7 a.m.–10 p.m. ET Monday through Friday, and 9 a.m.–6 p.m. ET on weekends.

For Jitterbug Phone Users

1. Make sure your Jitterbug phone is powered on and has cellular service.
2. Log into My Account. (If you don't yet have an online account, you'll need to create one.)
3. We’ll ask a few questions about your old carrier and guide you through requesting a transfer.

Tip: It is helpful if you have a copy of a recent phone bill or have access to your online account from your old carrier. You will be asked to provide some account information.