Everyday Support for Caregivers

Everyday Support for Caregivers is an annual subscription that brings together caregiving guidance protection and savings:

  • A one-year personalized care concierge service through Wellthy,
  • A one-year AARP membership with exclusive deals and resources for caregivers,
  • A one-year Instacart+ membership with $50 in Fresh Fund credit, and
  • One year of Norton scam and fraud protection on three devices.

How does it work? 

After purchasing the annual Everyday Support for Caregivers subscription, you’ll receive an email with activation links for each partner. Please allow up to 24 hours after purchase to receive the email. Each link takes you to that partner's site, where you'll create your account and complete a short onboarding. You can then start using your benefits right away. Your Everyday Support for Caregivers subscription will renew annually on or near the date of purchase.

If the email with activation instructions doesn't arrive within 24 hours, please call us directly at 800-204-4210 for help.

Can’t find your activation email? 

Call us at 800-204-4210 for help.

How do I cancel?

You can cancel your subscription renewal online. You won’t receive a refund, but you’ll continue to have full access to your Everyday Support for Caregivers benefits through the end of your current annual subscription period.

If I cancel, do I get a refund?

No, you won’t receive a refund if you cancel your subscription renewal. However, you’ll continue to have full
access to your Everyday Support for Caregivers benefits through the end of your annual subscription period. 

Common Questions

Wellthy

What benefits do I get through Wellthy?

Wellthy provides hands-on, 1:1 support from expert Care Coordinators who help families navigate unique care needs. They tackle to-do's, advocate on your behalf, and connect you with resources that make taking care of yourself and your family as seamless as possible. In addition to the support provided by Wellthy’s expert Care Team, they offer digital care planning tools, an educational caregiving library, caregiving webinars, and ways to connect with other caregivers.
What kinds of things can my Care Coordinator help with?

Your Care Coordinator supports you across many areas, including:

  • Finding and vetting medical providers and specialists, senior day care, in-home aides, assisted living and memory care facilities, and more
  • Navigating healthcare, insurance, and medical bills
  • Coordinating appointments, paperwork, and records
  • Arranging transportation and meal delivery for home-bound seniors
  • Navigating difficult transitions like hospital discharges and moving an aging loved one out of their home
  • Planning ahead for the future, including financial, legal, and end-of-life considerations
  • Providing emotional support when things feel heavy or uncertain

If it has anything to do with caring for someone, caring for yourself, or managing the logistics of life, your Care Coordinator can help.
How does working with a Care Coordinator actually work?

Once you’ve activated your Everyday Support for Caregivers benefit with Wellthy, it starts with a conversation. You explain what is going on in your life, what you are worried about, and what you need help with right now. Your Care Coordinator listens, asks thoughtful questions, and works with you to create a plan that fits your situation. From there, they do the legwork for you. That might mean researching options, making calls, filling out forms, scheduling appointments, or coordinating with your family and providers. They keep you updated, explain things in plain language, and adjust the plan as your needs change. You are always in control, but you do not have to carry it all by yourself.
How can I contact Wellthy directly?

Call Wellthy at 877-588-3917 from 8:00 AM–10:00 PM (ET) Monday–Friday.



AARP

What benefits do I get through AARP?

AARP Membership includes a wide range of benefits and savings. They advocate for you on important issues that matter to you, your family, and the community. As an AARP member, you will get a free secondary membership for your household, access to hundreds of carefully chosen discounts, programs, health resources and much more.
What if I already have an AARP membership?

Your Everyday Support for Caregivers subscription will add an additional year of AARP membership to your existing account. You will keep the same membership number and your expiration date will change to reflect the new membership term.

I am not yet 50 but want to take advantage of all these benefits and discounts – can I still join?

Members 18 and up enjoy all the benefits of an AARP membership that are not restricted by law or contract, like age-restricted insurance products.
Can I give my AARP membership to my spouse/partner/family member to use?

AARP membership includes a free second membership for any member of your household.
How can I contact AARP directly?

Call AARP at 800-566-0242 from 8:00 AM–8:00 PM (ET) Monday–Friday.

Instacart

What benefits do I get through Instacart?

Through your Everyday Support for Caregivers subscription, you get:

  • $0 grocery delivery fees on orders of $10+ (service fees apply)
  • $0 restaurant delivery fees on eligible orders of $25+ (service fees apply)
  • New York Times Cooking access for recipes, advice and inspiration
  • Ability to add family members to your account to share carts & benefits

Deliveries are subject to a $10 minimum.
What if I already have Instacart?

If you already have an Instacart account, you won’t need to create a new one; you can use your existing Instacart account. Your Everyday Support subscription will add the $50 one-time Fresh Funds grocery credit and a 12-month Instacart+ membership to your account.
How can I contact Instacart directly?

Call Instacart at 833-285-2200 from 8:00 AM –11:00 PM (ET) Monday–Sunday.

Norton

What benefits do I get through Norton?

Your Norton benefits include the following on up to 3 devices:

Advanced AI Scam Protection

  • Safe Call: Warns you about scam calls before you answer
  • Safe Email: Flags suspicious emails so you know what to avoid (Safe Email allows you to connect
    up to five online email accounts)
  • Safe SMS: Spots risky text messages before you respond
  • Safe Web/Private Browser: Helps you avoid scam websites while browsing, banking, or shopping
  • Deepfake Protection: Helps detect fake videos that may be trying to trick you (Automatic scam detection in video is not available on all platforms. For system requirements and compatibility, see Norton.com/deepfake support)
  • Norton Genie AI-Powered Assistant: Your on-demand helper for scam questions and suspicious messages

Device Security

  • Online Threat Protection: Helps block newer online threats before they can harm your device
  • Password Manager: Create, store and manage your passwords in one place
  • Smart Firewall: Helps stop suspicious connections from reaching your device

Online Privacy

  • Privacy Monitor: Shows where your personal information appears online
  • PC Safe Cam: Blocks unauthorized webcam access to your Windows PC (PC Cloud Backup, Parental Controls and PC SafeCam are presently not supported on macOS)

ID Theft Protection

  • Dark Web Monitoring: Alerts you if your email is found on risky dark web sites

Your Norton subscription does not include scam insurance, parental controls, VPN, PC cloud storage, or LifeLock Identity Advisor.
I already have Norton. How do I activate this new subscription?

After you buy the subscription to Everyday Support for Caregivers, you’ll receive a welcome email that contains activation links for each of your benefits. From that email, click on the link to activate your Norton subscription. You’ll be asked to sign in to your existing Norton account. Do not create a new account. The new Norton 360 subscription will automatically be added to any other subscriptions you have. The new Norton 360 subscription provided by Lively does not affect or change an existing subscription to Norton products you may already have.
I already have Norton 360 subscription – can I use both?

If you have an active subscription to a similar Norton 360 plan, there may be differences in the feature sets of each product. Most features are the same however, and the net effect is that you can install Norton 360 on more devices.
My Norton 360 subscription expired or is about to expire. How can I change it to the subscription provided by Lively?

1. Activate your new Norton 360 subscription by associating it with your existing Norton account. After you buy the subscription to Everyday Support for Caregivers, you’ll receive a welcome email that contains activation links for each of your benefits. From that email, click on the link to activate your Norton subscription. You’ll be asked to sign in to your existing Norton account. The new Norton 360 subscription will automatically be added to any other subscriptions you have. 

2. Uninstall the existing or expired Norton 360 from your device.

3. Keep the setting enabled to “Preserve my data and settings.”

4. Reboot your device if prompted to do so.

5. Go to my.norton.com and login.

6. Select “My Subscriptions” from the “My Account” menu at the upper right corner.

7. Find your new Norton 360 subscription and select the yellow “Download or Share” button.

8. Follow the instructions to install your new product.
How can I contact Norton directly?

Call Norton at 866-439-4619.

Need more help? Give us a call.

If you have additional questions, please call our Customer Service representatives, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–7 p.m. ET.

 1-800-733-6632