Jitterbug Smart5

The Jitterbug Smart5 is designed to be easy to use from the moment you turn it on, but if you need a little extra help, then you're in the right place.

User guides

Get to know the features and applications that come with your phone and how to adjust the settings.

Full user guide (PDF) Quick start guide (PDF)

Features & Specifications

Features
  • Large 6.75” screen and big text
  • Intuitive list-based menu for easy navigation
  • Powerful dual speakers
  • Quality 50MP camera
  • Urgent Response button for 24/7 help in emergencies
  • Fast, reliable nationwide 5G coverage
  • Wi-Fi calling for improved call quality and better coverage in low signal areas
  • Built-in Google voice assistant to call and text using your voice
  • Long-lasting battery for up to 2 days
  • 128GB storage to save more photos, videos and apps
  • Video chat
Specifications
  • Operating System: Android 16
  • Front Camera: 8MP
  • Rear Camera: 50MP
  • Battery: 5010mAh (Wired Fast Charging)
  • Storage: 128GB built-in
  • Connectivity: Bluetooth, Wi-Fi, USB-C, Headphone Jack
  • Voice Assistant: Google Assistant
  • Dimensions: 6.6" H x 3.02" W x 0.33" D
  • Weight: 6.88 oz
  • Model Number: JBS5T513G
  • Year of Release: 2026
What’s in the box
  • Jitterbug Smart5 Smartphone
  • Wall Charger
  • USB Cable
  • User and Quick-Start Guides

Common questions

How do I connect to Wi-Fi?
  1. On the Home screen, DRAG to scroll down, and TAP Settings.
  2. TAP Wi-Fi & Bluetooth.
  3. TAP Wi-Fi.
  4. On the top gray bar, TAP Off to change to On. If the bar is blue and marked On, it's on.
  5. TAP your network name from the list.
  6. Enter the network password and TAP Connect.

NOTE: TAP Show password to view the text as you type. If you don't know your network name or password, contact your Internet Service Provider (ISP).

How can I use Wi-Fi to reduce my data usage?

If you are in a location with Internet access and a Wi-Fi (wireless) network, and you have the network password, you can connect your phone to Wi-Fi to reduce usage of your monthly data plan allowance.

When your phone is connected to a Wi-Fi network, all data usage goes through Internet connection instead of Lively's cellular network.

NOTE: Periodically check the Status Bar to confirm you are connected to Wi-Fi. If you are not connected, data usage may be deducted from your monthly allowance. When connected, a Wi-Fi icon will appear in the Status Bar.

How do I set up Wi-Fi Calling?

Wi-Fi calling can improve the clarity of your phone calls by using your Wi-Fi network instead of cellular towers. It also can allow you to place calls in areas with low- to no- coverage, if you have Wi-Fi internet access.

On the Home screen, DRAG to scroll down, and TAP Settings. TAP Wi-Fi & Bluetooth. TAP Wi-Fi Calling. TAP the On switch to turn on Wi-Fi Calling. Enter your address where you want emergency services sent if you call 9-1-1. Scroll down and TAP Save.

What accessibility features does the Jitterbug Smart5 have?

For vision support: The Jitterbug Smart5 has a simple, text-based menu organized in a single list with large font on a big, bright screen for better visibility. Voice Typing makes it easy to write texts and emails. Also, Google Assistant allows you to use your voice to obtain information like directions, weather, news, and more.

There’s also a read-out feature that reads information on the screen aloud. This can help you navigate the phones with menu options read aloud.

For hearing support: The Jitterbug Smart5 will work with most hearing aids. Powerful dual speakers make conversations loud and clear. There's also live call captioning which displays spoken words as text in real time during calls.

How many ringtones are available on the Jitterbug Smart5?

You can select from 32 pre-loaded ringtones, or add your own.

What operating system does the Jitterbug Smart5 have?

The Jitterbug Smart5 features an easy-to-use Jitterbug experience based on a customized version of the Android 16 operating system.

Why do I need a Google account?

To get the most out of your Jitterbug smartphone, it is important to connect your phone to a Google account (also known as Gmail). If you don’t already have a Gmail account, we recommend creating one. A Google account helps keep your contacts, emails, calendar events, tasks, and apps backed up and protected, so your information is safe if anything happens to your phone. It also gives you access to the Google Play Store, where you can download new apps and update your existing ones.

Creating a Google account is free. You can sign into an existing account or create a new one when setting up your phone for the first time or when you open the Play Store app.

What happens if I don’t have the Urgent Response service and I press the Urgent Response button?

If you do not have Urgent Response service the Urgent Response button will be disabled. In an emergency, dial 9-1-1.

What are Wireless Emergency Alerts?

Wireless Emergency Alerts (WEAs) and the Emergency Alert System allows consumers who own compatible mobile devices to receive geographically targeted, free text-like messages alerting them of imminent threats to safety or missing person alerts in their area (i.e., AMBER Alerts).

WEAs only cover critical emergency situations. Consumers can receive four types of alerts:

  • National Alerts issued by the President of the United States or the Administrator of FEMA;
  • Imminent Threat alerts involving imminent threats to safety or life;
  • AMBER Alerts about missing children; and
  • Public Safety Messages conveying recommendations for saving lives and property.

WEAs are broadcast to the geographic area affected by an emergency. If you receive the alert, it is because you are located in a geographic area that is impacted by the alert.

To receive a WEA, your phone must be WEA-capable, switched on, not on "airplane mode," and in the vicinity of and receiving service from a cell tower of a wireless carrier that participates in WEA.

Adjusting your alert settings

WEA alerts don't cost any money, and you can adjust the alerts you get in your phone's settings. The FCC prohibits consumers from blocking national alerts. Therefore, while you can adjust your alert preferences, you will still receive nation-wide alerts.

Need more help? Give us a call.

If you have additional questions, please call our Customer Service representatives, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–7 p.m. ET.

 1-800-733-6632