Lively Mobile2

Your Lively Mobile2 comes with 24/7 access to Lively Urgent Response agents. Trained in CPR and other emergency procedures, certified agents will confirm your location using patented GPS technology, evaluate your situation, and get you the help you need.

When you press the button you’ll be connected with an Urgent Response Agent. The device has a speaker and a microphone so you can speak with them directly, like you would on a phone on speakerphone.

Note: Pressing the button multiple times may result in a call to Urgent Response being canceled.

When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone. Once you’re connected you don’t need to press the button again to speak (pressing the button will end the call and you’ll need to call back.)

If you call Urgent Response and the agent determines that you need emergency assistance, they will arrange the dispatch with emergency services.

Urgent Response agents may provide emergency services or 9-1-1 Operators with information from your Personal Emergency Profile, such as your medications, allergies, and personal contact numbers.

Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls. The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.

When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.

Fall Detection is available as an add-on feature for $9.99/month.

Note: Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.

Fall Detection is ready to use if, when turning on your Lively Mobile2, you hear “Welcome to Lively; your device is ready to use and Fall Detection is enabled.”

If you hear “Welcome to Lively; your device is ready to use” when turning on your Lively Mobile2, you are not protected by Fall Detection. If you would like to purchase Fall Detection or believe this service should be active on your device, please contact Customer Service at (800) 463-5412.

You can check the status of your Lively Mobile2 anytime by placing your device in the charging dock and pressing the Health Check Button. If you have purchased Fall Detection, this will confirm it is working properly.

The Lively Mobile2 technology can tell the difference between dropping the device and an actual fall.

If you drop the device to test Fall Detection you will hear this message: “Fall Detection has detected that you may have dropped your device. Fall detection is working normally. If this is an emergency, press the button to call urgent response."

Yes. Newly purchased products from Lively come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

For information on our extended warranty, Lively Protection Plan, please contact Customer Service at (800) 463-5412.

Yes. The Lively Mobile2 is water resistant, which means you can safely use the Lively Mobile2 in the shower. The Lively Mobile2 is rated to be gently submerged in up to 3.3 feet of water for up to 30 minutes.

Water in the device may impact the audio of the two-way speaker. Gently shake device to dislodge water.

The charging dock is not water resistant. Do not place the charging dock in areas where it can get wet. If your device happens to get wet, please be sure to dry it before placing it into the charging dock. Failure to do so may cause an electrical shock or fire hazard.

The battery will last up to 40 hours of standby time in between charges. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile2 every night or when not in use with the included Charging Dock.

If you are using Fall Detection, your Lively Mobile2 device will actively analyze your motion whenever it’s powered on, which will also affect the battery life.

There is a battery indicator located on the back of the Lively Mobile2 above the battery icon. The battery indicator lets you know the status of the device’s battery level. An audio alert will play when your battery is low, letting you know if it needs charging.

This indicates a critical device error. Please call our support team at 1-800-463-5412 for assistance.