After we've collected the information needed to activate your device — which just takes a few minutes — it typically takes 5-10 minutes before your device is ready to use.

Have the following items and information:

• Your device and its packaging (if applicable). We'll ask you to input numbers you can find either on the device or its packaging.
• An email address to use as a billing contact
• A payment method to keep on file

During activation, you’ll be asked to:

• Confirm the device you're activating
• Choose a monthly service plan
• Choose a monthly data or talk and text plan (phones only)
• Choose Fall Detection (medical alerts only)
• Set up a profile
• Set up payment

The activation fee is typically $35. You won't pay it until your first month's bill.

Depending on where and when you bought your device or service, you may qualify for a discount.