When worn on the included Fall Detection lanyard, The Lively Mobile2 can quickly detect a fall and connect you to our Urgent Response agents for help, even if you are unable to press the button.

To detect falls, the mobile alert uses a built-in accelerometer, a piece of technology that detects movement in multiple directions, and patented algorithms to evaluate sudden changes in your body movement, in relation to your physical activity and posture. Once connected, the Urgent Response agent will get you the help you need and can stay on the line until your situation is resolved. And loved ones who follow you with the Lively Link app will receive an alert.

Note: Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.

If your Lively Mobile device detects a fall, a voice prompt will play, saying “Fall detected. Calling Urgent Response. Press button to cancel.” Immediately after this prompt, you will have a few seconds to press the button to cancel the call. If you don't press the button to cancel the call, Urgent Response will automatically be called to assist.

Note: The device may not detect all falls. If you fall and you don't hear the voice prompt that a fall has been detected, press your call button with a single, short press and then wait to hear the message, "Calling Urgent Response." Multiple button presses may disconnect the call to Urgent Response.