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Exclusive offer for RAZ Club members! Save 50% on a medical alert device.

Find the plan that fits how you live

Choose one of our plans for everything from basic safety to fall detection.

paperless billing discount.

The totals shown are costs for your monthly service only. They don’t include taxes and fees.

Plans

Basic

$24.99 /month
+ taxes and fees
Ask Lively - 24/7 Operators
Urgent Response - Emergency Help
Lively Link App - Family Alerts
Nurse On-Call - Medical Advice
Care Advocate - Well Being Support
Fall Detection - Calls for help
Add $9.99/mo.

Premium

$34.99 /month
+ taxes and fees
Add $9.99/mo.
Plans

Basic

$24.99 /month
+ taxes and fees
Ask Lively - 24/7 Operators
Urgent Response - Emergency Help
Lively Link App - Family Alerts
Nurse On-Call - Medical Advice
Care Advocate - Well Being Support
Fall Detection - Calls for help
Add $9.99/mo.

Premium

$34.99 /month
+ taxes and fees
Add $9.99/mo.

Our services set us apart

From our 100% U.S.-based advisors to specially trained Urgent Response agents and Care Advocates, our services help you feel connected, safe, and healthy.

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Urgent Response***

Have an emergency?

At the touch of a button, Urgent Response connects you to certified agents who can help in emergencies big or small.

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Lively Link

Need to notify family?

Our Lively Link smartphone app keeps friends and family updated on your health and safety.

Hand holding a smartphone displaying an app with a 'Mom' profile and incident report.
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Optional Fall Detection

What if you fall?

The Lively Mobile2 medical alert device can sense if you’ve fallen and will automatically connect you to an Urgent Response agent, even if you’re unable to press the button. Requires a subscription to Fall Detection.

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Two call center agents working at their desks with headsets.
Ask Lively

Have a question?

With Ask Lively, you can learn more about your new device, get help looking up a number, get directions, and much more.

Two call center agents working at their desks with headsets.

How it works

Lively services support your safety and well-being

What is Urgent Response?**

When you press the urgent response button you will be connected to our certified, U.S.-based Urgent Response agents in seconds. They'll verify your location, assess the situation, and get you the help you need-whether that's coordinating with emergency services or calling a caregiver or loved one to help. The agent will stay on the line until your situation is resolved.

How does Fall Detection work?

When worn on the included Fall Detection lanyard, The Lively Mobile2 can quickly detect a fall and connect you to our Urgent Response agents for help, even if you are unable to press the button.

To detect falls, the mobile alert uses a built-in accelerometer, a piece of technology that detects movement in multiple directions, and patented algorithms to evaluate sudden changes in your body movement, in relation to your physical activity and posture. Once connected, the Urgent Response agent will get you the help you need and can stay on the line until your situation is resolved. And loved ones who follow you with the Lively Link app will receive an alert.

Note: Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.

What happens when my device detects a fall?

If your Lively Mobile device detects a fall, a voice prompt will play, saying “Fall detected. Calling Urgent Response. Press button to cancel.” Immediately after this prompt, you will have a few seconds to press the button to cancel the call. If you don't press the button to cancel the call, Urgent Response will automatically be called to assist.

Note: The device may not detect all falls. If you fall and you don't hear the voice prompt that a fall has been detected, press your call button with a single, short press and then wait to hear the message, "Calling Urgent Response." Multiple button presses may disconnect the call to Urgent Response.

* Terms Apply: RAZ Club members receive 50% off the Lively Mobile2 when purchased at shop.lively.com through December 31, 2026, while supplies last. Limit one offer redemption per customer. Offer valid on qualifying purchases only and may not be applied to previous purchases, taxes, shipping, or other fees. Offer is non‑transferable and cannot be combined with other promotions or discounts. Lively reserves the right to modify or discontinue this promotion at any time without prior notice.

** Disclaimer: RAZ Club and Best Buy Health are independent entities unless otherwise stated.

*** Urgent Response: Urgent Response tracks approximate location of device when device is turned on and connected to the network. Lively does not guarantee an exact location. Lively is not a healthcare provider.