Jitterbug Smart5 128GB Smartphone for Seniors

$119.99+ Lively service plan
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Requires the purchase of a Lively service plan at activation. Plans start at $19.99 + taxes and fees.

  • Large 6.75” screen and big text
  • Intuitive list-based menu for easy navigation
  • Powerful dual speakers
  • NEW! Quality 50MP camera
  • Urgent Response button for 24/7 help in emergencies
  • NEW! Fast, reliable nationwide 5G coverage
  • NEW! Wi-Fi calling for better coverage in low signal areas
  • NEW! 128GB storage to save more photos, videos and apps
  • NEW! Long-lasting battery, up to 2 days usage
  • Video chat and voice assistant
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I understand this device requires a Lively service plan, which I’ll select at activation

You’ll choose your Lively wireless plan during activation after your device arrives during activation. This device cannot be used with other carriers.

Features

Our simplest smartphone ever is now simpler and smarter.

The large screen, big text, simple menu, quality 50MP camera and 128GB storage make the all-new Jitterbug Smart5 easy to use and enjoy. Wi-Fi calling and 5G service provide fast and reliable nationwide coverage. Plus, the dedicated Urgent Response button can add peace of mind with help in emergencies, big or small, 24/7.

  • Easy to use: The large screen, big text, simple menu and voice typing make it easy to call and text. With a 50MP camera and 128GB storage you can take and save quality photos and videos. Wi-Fi calling and 5G service provide fast and reliable nationwide coverage.
  • Large screen: The large, 6.75" screen and big text make it easy to read.
  • Simple menu: The simple list-based menu makes the phone easy to navigate.
  • More storage (128 GB): 128GB storage allows you to save more photos, videos and apps.
  • Powerful dual speakers: Powerful, dual speakers make calls loud and clear.
  • Wi-Fi calling: Wi‑Fi calling extends coverage in areas with limited or no cellular signal and may improve call quality when Wi‑Fi network conditions are favorable.
  • Quality 50MP camera: Take great photos with ease with the quality 50MP camera.
  • Urgent Response button: Dedicated Urgent Response button - Upgrade to Urgent Response service for 24/7 emergency help, in emergencies big or small.
  • Long-lasting battery: Stay connected longer with up to 2 days battery life.*
  • Fast, reliable 5G: Enjoy great nationwide coverage with fast, reliable 5G.
  • Built-in voice assistant: Call, text and more using your voice.
  • Lively Link app: Friends or family can get an alert on their smartphone if you contact Urgent Response.
  • Affordable plans: Get Unlimited Talk & Text as low as $19.99/mo. with no long-term contracts or cancellation fees. Plus $3.23 admin. fee, variable USF/surcharges and taxes. Pricing requires basic plan with paperless billing.

*Actual battery life will vary depending on configuration and usage and will naturally decrease with time.

Specs
  • Operating System: Android 16
  • Front Camera: 8MP
  • Rear Camera: 50MP
  • Battery: 5010mAh (Wired Fast Charging)
  • Storage: 128GB built-in
  • Connectivity: Bluetooth, Wi-Fi, USB-C, Headphone Jack
  • Hearing Aid Compatibility: HAC 2019: conversational gain with hearing-aid is 14.57 dB and without hearing-aid is 17.89 dB.
  • Voice Assistant: Google Assistant
  • Dimensions: 6.6" H x 3.02" W x 0.33" D
  • Weight: 6.88 oz
  • Model Number: JBS5T513G
  • Year of Release: 2026
What’s in the box
  • Jitterbug Smart5 Smartphone
  • Wall Charger
  • USB Cable
  • User and Quick-Start Guides
Shipping & Returns

Shipping

All orders are processed within 1-2 business days, Monday-Friday (excluding major US holidays).

  • Economy Shipping : 3-8 business days - $8 | Free on orders over $25
  • Expedited: 1-3 business days - $20

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.   If you have activated your device we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you:

  • Have not exceeded any Phone Usage Limitation (defined below); and
  • Return the phone/device in "like new" condition, as determined by Lively, in the original box with all components and materials

Shipping charges are non-refundable.

How to get Lively service

Get started with Lively in four easy steps.

1. Shop our site to find your perfect product.
2. Explore our plans and services.
3. Order your product.
4. When it arrives, activate it and select your plan online or by phone.
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No long-term contracts

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Switch plans anytime

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No cancellation fees

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Bring your number

Find the plan that fits how you live

Choose one of our plans for everything from basic safety to health and personal support.

Review fees and taxes in our Broadband Facts

Basic

$24.99 /month
+ taxes and fees

Premium data

$49.99 /month
+ taxes and fees

Preferred data

39.99 /month
+ taxes and fees
Unlimited Talk & Text
Ask Lively - 24/7 Operators
Urgent Response - Emergency Help
Nurse On-Call - Medical Advice
Care Advocate - Well Being Support
Lively Rides - Ride Scheduling
Pay per ride
Pay per ride
1GB Data
Included
Included
5GB Data
Add $5/mo.
Add $5/mo.
10GB Data
Add $15/mo.
Add $15/mo.
Unlimited Data
Add $30/mo.
Add $30/mo.

Our services set us apart

From our 100% U.S.-based advisors to specially trained Urgent Response agents and Care Advocates, our services help you feel connected, safe, and healthy.

Smartphone displaying an app interface with 'Urgent Response' button on a blurred background

Have an emergency?

At the touch of a button, Urgent Response connects you to certified agents who can help in emergencies big or small.

Smartphone displaying an app interface with 'Urgent Response' button on a blurred background
Hand holding a smartphone displaying an app with a 'Mom' profile and incident report.

Need to notify family?

Our Lively Link smartphone app keeps friends and family updated on your health and safety.

Hand holding a smartphone displaying an app with a 'Mom' profile and incident report.
Two people sitting in a car, one in the front and one in the back seat.

Need a ride?

Our Lively Rides team can schedule a Lyft ride for you - no app needed.

Two people sitting in a car, one in the front and one in the back seat.
Two call center agents working at their desks with headsets.

Have a question?

With Ask Lively, you can learn more about your new device, get help looking up a number, get directions, or much more.

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Check coverage in your area

Enjoy the same great nationwide coverage as major carriers.

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Common Questions

Can I keep my existing phone number when I switch to Lively?

Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider. This allows you the option to retain and transfer your existing cell phone number to your new phone, providing that number is still available at the time you make the request.

You will receive information for completing a phone number transfer when you purchase directly on Lively.com, or at time of activation if purchased at a retail store. You will be able to use your phone, with your existing number, once the transfer process is complete.

Please contact Customer Service at 1-800-733-6632 (or 6-1-1 from your Lively Jitterbug phone) to confirm your number is eligible for transfer.

What is Wi Fi calling on a cell phone?

Wi‑Fi calling is a feature that lets your phone make and receive calls and send texts using a Wi‑Fi connection instead of a cellular signal. When it’s turned on, your phone automatically uses Wi‑Fi for calls when your cell signal is weak, such as inside your home, in basements, or in large buildings.

You use your phone the same way you always do, with your same number, contacts, and calling app. The only difference is that your calls are routed over the internet instead of through a cell tower.

Wi‑Fi calling helps improve call quality and reliability indoors and allows you to stay connected in places where cellular coverage is limited.

Why are support services important for senior phones?

Support services provide more than convenience, they provide confidence and peace of mind. Instead of figuring things out on your own, you can get real help when you need it, whether it is making a call, finding a business, or arranging transportation.

Having someone there when you need them helps you stay independent while still feeling supported.

Lively is more than a phone plan, it is built around support. With one button access to a real person who can answer questions, connect you to loved ones, or help arrange a ride, you are never on your own. That added layer of service is what gives customers true peace of mind every day.

What accessibility features are available on the Jitterbug Smart5 smartphone?

The Jitterbug Smart5 smartphone includes accessibility features designed to make the phone easier to see, hear, navigate, and interact with. Accessibility features on the Jitterbug Smart5 include adjustable text size, Read Out, Live Call Captioning, Real Time Texting, Hearing Aid Compatibility, magnification, haptic feedback, flash notifications, and text to speech.

These accessibility features help support people with vision, hearing, speech, and dexterity needs while using a smartphone. The Jitterbug Smart5 also includes a large screen, easy navigation, powerful speakers, and built-in voice assistant support, making it a simple and dependable smartphone option for older adults who want to stay connected and independent. Internal product materials position the Smart5 around a large screen, easy navigation, favorite apps, and peace of mind through connection and independence.

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Want help choosing? Ask our experts.

 1-800-733-6632

Customer Reviews

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View Broadband Info

Broadband Facts

Best Buy Health, Inc.

1GB Data Plan

Mobile Broadband Consumer Disclosure


Monthly Price

$0.00


This Monthly Price is not an introductory rate.

This Monthly Price requires a monthly contract.


Additional Charges & Terms

Provider monthly fees

Talk & Text Plan: Basic

$24.99

Talk & Text Plan: Preferred

$44.99

Talk & Text Plan: Premium

$54.99

Universal Service Fee

$0.77 (without paperless billing)

 

$0.61 (with paperless billing)

Administrative & Regulatory Fee

$3.23

Other Surcharges

Varies by customer location


One-time Fees at the Time of Purchase

 

Activation Fee

$35.00

Universal Service Fee for Phone Activation

 

 

$4.75 (activation by phone)

 

$3.39 (activation online)


Early Termination Fee

None

Government Taxes

Varies by state


Discounts & Bundles

Click here for available billing discounts and pricing options for broadband service bundled with other services.

$5 discount for new customers enrolling in paperless billing.

$10 discount on activation fee for new customers when activated online.


Affordable Connectivity Program (ACP)

The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov

Participates in the ACP

Not Applicable


Speeds Provided with Plan

Typical Download Speed

4G LTE: ~5 Mbps

 

5G: ~125 Mbps

Typical Upload Speed

4G LTE: ~2 Mbps

 

5G: ~12.5 Mbps

Typical Latency

4G LTE: ~41 ms

 

5G: ~40 ms


Data included with monthly price

1GB

Charges for Additional Data Usage

$0.02/MB


Network Management

Read our policy

Privacy

Read our policy


Customer Support

Contact Us: 1(800)-733-6632


Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

M0029149481DATAPLAN1GB05MO

Broadband Facts

Best Buy Health, Inc.

5GB Data Plan

Mobile Broadband Consumer Disclosure


Monthly Price

$5.00


This Monthly Price is not an introductory rate.

This Monthly Price requires a monthly contract.


Additional Charges & Terms

Provider monthly fees

Talk & Text Plan: Basic

$24.99

Talk & Text Plan: Preferred

$44.99

Talk & Text Plan: Premium

$54.99

Universal Service Fee

$0.77 (without paperless billing)

 

$0.61 (with paperless billing)

Administrative & Regulatory Fee

$3.23

Other Surcharges

Varies by customer location


One-time Fees at the Time of Purchase

Activation Fee

$35.00

Universal Service Fee for Phone Activation

 

 

$4.75 (activation by phone)

 

$3.39 (activation online)


Early Termination Fee

None

Government Taxes

Varies by state


Discounts & Bundles

Click here for available billing discounts and pricing options for broadband service bundled with other services.

$5 discount for new customers enrolling in paperless billing.

$10 discount on activation fee for new customers when activated online.


Affordable Connectivity Program (ACP)

The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov

Participates in the ACP

Not Applicable


Speeds Provided with Plan

Typical Download Speed

4G LTE: ~5 Mbps

 

5G: ~125 Mbps

Typical Upload Speed

4G LTE: ~2 Mbps

 

5G: ~12.5 Mbps

Typical Latency

4G LTE: ~41 ms

 

5G: ~40 ms


Data included with monthly price

5GB

Charges for Additional Data Usage

$0.02/MB


Network Management

Read our policy

Privacy

Read our policy


Customer Support

Contact Us: 1(800)-733-6632


Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

M0029149481DATAPLAN1GB05MO

Broadband Facts

Best Buy Health, Inc.

10GB Data Plan

Mobile Broadband Consumer Disclosure


Monthly Price

$15.00


This Monthly Price is not an introductory rate.

This Monthly Price requires a monthly contract.


Additional Charges & Terms

Provider monthly fees

Talk & Text Plan: Basic

$24.99

Talk & Text Plan: Preferred

$44.99

Talk & Text Plan: Premium

$54.99

Universal Service Fee

$0.77 (without paperless billing)

 

$0.61 (with paperless billing)

Administrative & Regulatory Fee

$3.23

Other Surcharges

Varies by customer location


One-time Fees at the Time of Purchase

Activation Fee

$35.00

Universal Service Fee for Phone Activation

 

 

$4.75 (activation by phone)

 

$3.39 (activation online)


Early Termination Fee

None

Government Taxes

Varies by state


Discounts & Bundles

Click here for available billing discounts and pricing options for broadband service bundled with other services.

$5 discount for new customers enrolling in paperless billing.

$10 discount on activation fee for new customers when activated online.


Affordable Connectivity Program (ACP)

The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov

Participates in the ACP

Not Applicable


Speeds Provided with Plan

Typical Download Speed

4G LTE: ~5 Mbps

 

5G: ~125 Mbps

Typical Upload Speed

4G LTE: ~2 Mbps

 

5G: ~12.5 Mbps

Typical Latency

4G LTE: ~41 ms

 

5G: ~40 ms


Data included with monthly price

10GB

Charges for Additional Data Usage

$0.02/MB


Network Management

Read our policy

Privacy

Read our policy


Customer Support

Contact Us: 1(800)-733-6632


Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

M0029149481DATAPLAN1GB05MO

Broadband Facts

Best Buy Health, Inc.

Unlimited Data Plan

Mobile Broadband Consumer Disclosure


Monthly Price

$30.00


This Monthly Price is not an introductory rate.

This Monthly Price requires a monthly contract.


Additional Charges & Terms

Provider monthly fees

Talk & Text Plan: Basic

$24.99

Talk & Text Plan: Preferred

$44.99

Talk & Text Plan: Premium

$54.99

Universal Service Fee

$0.77 (without paperless billing)

 

$0.61 (with paperless billing)

Administrative & Regulatory Fee

$3.23

Other Surcharges

Varies by customer location


One-time Fees at the Time of Purchase

Activation Fee

$35.00

Universal Service Fee for Phone Activation

 

$4.75 (activation by phone)

 

$3.39 (activation online)


Early Termination Fee

None

Government Taxes

Varies by state


Discounts & Bundles

Click here for available billing discounts and pricing options for broadband service bundled with other services.

$5 discount for new customers enrolling in paperless billing.

$10 discount on activation fee for new customers when activated online.


Affordable Connectivity Program (ACP)

The ACP is a government program to help lower the monthly cost of internet service. To learn more about the ACP, including to find out whether you qualify, visit GetInternet.gov

Participates in the ACP

Not Applicable


Speeds Provided with Plan

Typical Download Speed

4G LTE: ~5 Mbps

 

5G: ~125 Mbps

Typical Upload Speed

4G LTE: ~2 Mbps

 

5G: ~12.5 Mbps

Typical Latency

4G LTE: ~41 ms

 

5G: ~40 ms


Data included with monthly price

Unlimited

Charges for Additional Data Usage

$0.02/MB


Network Management

Read our policy

Privacy

Read our policy


Customer Support

Contact Us: 1(800)-733-6632


Learn more about the terms used on this label by visiting the Federal Communications Commission's Consumer Resource Center.

M0029149481DATAPLAN1GB05MO