Lively Mobile Plus

Need a little extra help getting started with your Lively Mobile Plus? Check out our guides and answers to some common questions.

User guide

This guide offers step-by-step instructions for using and understanding your Lively Mobile Plus.

Full user guide (PDF)

Quick links

Quick-start guide (PDF)
Personal emergency profile form (PDF)

About the Lively Mobile Plus

The Lively Mobile Plus comes with a clip accessory for attaching the device to your pockets, bag or clothing, a magnetic lanyard for wearing around your neck, and an easy-to-use charging dock to keep your device charged when not in use. A large-print user guide is also included to help get you started.

Common questions

Will the device automatically make a call if I can’t press the button?

Yes, as long as you have enabled Fall Detection on your device. (Fall Detection is available as an add-on for $9.99/mo.)

If a fall is detected, the Lively Mobile Plus will alert you that a fall has been detected and automatically call Urgent Response. You will have a few seconds to cancel the call if it was in error. If the call is not cancelled, you will be connected to an Urgent Response agent within a few seconds.
Can I call 911 directly with the Lively Mobile Plus?

Yes. If you want to bypass talking to Lively Urgent Response agents, just press the call button for at least 5 seconds. Once you hear “Calling 9-1-1 now,” release the call button and your call will be directed to 9-1-1/emergency services.
How long does the battery last between charges?

The battery will last up to 80 hours of standby time between charges. Varying conditions, such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile Plus every night or when not in use with the included charging dock.
How do I test my Lively Mobile Plus?

There are two (2) ways to make a test call:

  1. Send a test call to your device by logging into My Account, navigating to the Urgent Response setup page under the “Health & Safety Services” tab, and clicking the “Test Call” button on the right side of the page.
  2. Contact Urgent Response Account Support at 1-800-463-5412 to have a test call sent to your device.

You should receive your test call within 30 minutes of your request. If you do not receive your test call after 30 minutes, please contact Lively Customer Service for further assistance.

Note: If you feel the need to press the call button to make a test call, please wait on the line for the Urgent Response Agent to answer and let the agent know you are “testing the service.” If you hang up beforehand, they’ll treat the call as a potential emergency.
Does the product come with a warranty?

Yes. Newly purchased products from Lively come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

For information on our extended warranty, Lively Protection Plan, please contact Customer Service at (800) 463-5412.

Need more help? Give us a call.

If you have additional questions, please call our Customer Service representatives, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–6 p.m. ET.

 1-800-733-6632