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Are you prepared if there's an emergency?

In emergencies big or small, our certified Urgent Response agents can help, 24/7.

If it's an emergency to you, it's an emergency to us.

Life can be unpredictable, but with Urgent Response agents recognized as Certified Senior Advisors (CSA), you can be ready for anything it throws your way.

  • "My husband is having trouble breathing."
  • "I think I smell a gas leak."
  • "I'm locked out of my house."
  • "I've felt dizzy, but never like this."
  • "I'm completely lost. Can you help me?"
  • "We're on vacation and I forgot my medication."
Phone plans Medical Alert plans

How Urgent Response works

Press

Press the Urgent Response button on your Jitterbug phone or Lively medical alert device.

Connect

Your Urgent Response agent will confirm your location and assess the situation.

Help

Your agent will get you the help you need and can stay on the line until your situation is resolved. And with the Lively Link app, loved ones will receive an alert.

Get Urgent Response on these Lively products

50% Off
Smartphone with a phone app interface next to a larger phone keypad. Flip phone with screen displaying app icons on a white background
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Jitterbug Flip2 16GB Cell Phone for Seniors
$39.99 $79.99
Available in 2 colors

+ Lively service plan

Choose options
60% Off
Smart4 displaying app icons on a white background Black smartphone showing app icons on a white background
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Jitterbug Smart4 32GB Smartphone for Seniors
$47.99 $119.99

+ Lively service plan
Lively mobile2 belt clip with lively mobile device Black device with 'lively' branding on a white background
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Lively Mobile2 All-in-One Medical Alert
$79.99

+ Lively service plan

Common Questions

How does Urgent Response work?

Simply press the button on your Jitterbug phone or Lively Mobile2 medical alert, and you'll be connected to our certified, U.S.-based Urgent Response agents in seconds. They'll verify your location, assess the situation, and get you the help you need — whether that's coordinating with emergency services or calling a caregiver or loved one to help you. The agent will stay on the line until your situation is resolved.

Does Urgent Response replace 9-1-1?

Urgent Response is NOT a substitute for 9-1-1. Urgent Response agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly.

Some situational examples of when NOT to use Urgent Response and call 9-1-1 directly instead include:

  • Fire
  • Heart attack/stroke
  • Robbery/break-in
How does the Urgent Response agent handle my call if it escalates to an emergency situation?

If you call Urgent Response and the Urgent Response Agent determines that you are experiencing an emergency, the agent will assist you in connecting to 9-1-1 emergency services.

Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved.

Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions.

See why we are trusted for Urgent Response

Hear from real customers who trust Lively every day.

I am really thankful that I purchased this. It has been a life saver. I was connected to someone right away when I pushed the button.

YorkieLover

Excellent device for peace of mind for anyone with mobility or balance issues. Very easy to set up and use.

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This is wonderful for my mom's peace of mind. Set up is easy, pricing is great and no ongoing contract required.

CoCo

I got this for my mother. So far, she hasn't needed to push the button, but it gives me peace of mind knowing if something happens, she will get help.

Italiangal

This is an item that gives me piece of mind for my elderly mother to be at home alone while I am at work in case a need was to arise.

VickiE

I bought for my parent so they can be safer when they are alone with no one around to help.

HeidiW

Learn more about medical alert systems