Payments

Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRA) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover certain out-of-pocket health care costs. If you’re unsure whether or not you have an FSA, HSA, or HRA, please check with your employer or health plan administrator.

The Internal Revenue Service (IRS) determines which items may be considered “eligible medical expenses” under the Internal Revenue Code Section 213. Under the standard set forth by the IRS, expenses are generally not reimbursable if they are conventionally understood to be personal, living, or family expenses. Such expenses will only be considered qualified medical care expenses if the individual would not have purchased the product or engaged in the service but for their medical condition.

The IRS Publication 502 gives some examples of eligible medical expenses.

Generally, the cost of the Lively product or Lively Health and Safety plan must be considered primarily for the prevention or alleviation of a physical or mental defect or illness in order to be reimbursable. You must also follow proper billing and submission guidelines with your healthcare provider in order to receive reimbursement for qualifying expenses. Finally, your employer plan may limit expenses reimbursed from your Health HSA, FSA, or HRA.

Lively cannot accept HSA, FSA, or HRA cards as a payment option. Save your receipt from Lively to prove your purchase is eligible for reimbursement.

The IRS Interactive Tax Assistant can help you determine if an item is reimbursable from your health spending account.

In general, devices for medical use may be reimbursed from your spending account if the device is for “diagnosis, cure, mitigation, treatment, or prevention of disease, or payments for treatments affecting any structure or function of the body.” Some items—for example, a scale—may be reimbursed from your spending account only if recommended by a physician or provider.

Generally, the cost of the Lively product or Lively Health and Safety plan must be considered primarily for the prevention or alleviation of a physical or mental defect or illness in order to be reimbursable. You must also follow proper billing and submission guidelines with your healthcare provider in order to receive reimbursement for qualifying expenses. Finally, your employer plan may limit expenses reimbursed from your Health HSA, FSA, or HRA.

Automatic Payment

Visit our Help Center for automatic monthly payment from checking or savings form and instructions. Or, log in to www.lively.com/myaccount to set up recurring credit or debit payments. These services are secure, convenient and free of charge.

Online

Log in to www.lively.com/myaccount. First time logging in? Go online now to register and receive 50 free anytime minutes.

By Phone

Make a payment using our automated system by calling 1-866-237-8641. It’s convenient, available anytime and there are no additional charges. Friendly customer care advisors are also available 7 days a week. Payments processed with an advisor over the phone will be assessed a $5 processing fee.

By Mail

Send your payment to:

Lively

P.O. Box 660688

Dallas, TX 75266-0688

To insure proper processing, remember to include the payment slip from your bill or write down your Lively account number on your check when mailing in a payment.Lively will never ask for your date of birth or social security number when making a payment. If you think you have provided payment information intended for Lively to a third party in error, please contact your bank immediately.

If for any reason, within 30 days from date of purchase, you are not completely satisfied with your phone or device, we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you:

• Have not exceeded any Phone Usage Limitation; and
• Return the phone/device in "like new" condition, as determined by Lively, in the original box with all components and materials.

Shipping charges are non-refundable. Learn more about our 30-day return policy.