{"type":"root","children":[{"type":"heading","level":4,"children":[{"type":"text","value":"Get help in emergencies big or small."}]},{"type":"paragraph","children":[{"type":"text","value":"With fast call response time, you can go anywhere with this completely mobile medical alert and reach our certified Urgent Response agents at the touch of a button. They'll confirm your location, assess the situation, and get you the help you need. And when you add Lively’s Fall Detection service, you’ll be connected to an agent when a fall is detected, even if you’re unable to press the button.\n"}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Emergency Help","bold":true},{"type":"text","value":": One-button access to certified Urgent Response agents, 24/7"}]},{"type":"list-item","children":[{"type":"text","value":"Fall Detection","bold":true},{"type":"text","value":": Automatically calls for help if a fall is detected, even if you're unable to press the button"}]},{"type":"list-item","children":[{"type":"text","value":"Smart Location Tracking","bold":true},{"type":"text","value":": Enhanced GPS helps responders find you quickly in an emergency"}]},{"type":"list-item","children":[{"type":"text","value":"Clear Two-Way Communication","bold":true},{"type":"text","value":": Talk directly through the device with built-in speaker and mic"}]},{"type":"list-item","children":[{"type":"text","value":"Water-Resistant Design","bold":true},{"type":"text","value":": IPX7 rated so you can wear it in the shower, where most falls occur, in the rain or at the pool"}]},{"type":"list-item","children":[{"type":"text","value":"Many Ways to Wear","bold":true},{"type":"text","value":": Lightweight with included belt clip and magnetic lanyard for comfort and flexibility"}]},{"type":"list-item","children":[{"type":"text","value":"Reliable Battery Life","bold":true},{"type":"text","value":": Up to 40 hours of use on a single charge with easy drop-in charging"}]},{"type":"list-item","children":[{"type":"text","value":"No Setup Hassles","bold":true},{"type":"text","value":": No landline, no base station, no installation—just activate and go"}]}]}]}
{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Device Type","bold":true},{"type":"text","value":": Mobile medical alert with two-way communication"}]},{"type":"paragraph","children":[{"type":"text","value":"Emergency Help","bold":true},{"type":"text","value":": One-button access to Urgent Response agents"}]},{"type":"paragraph","children":[{"type":"text","value":"Automatic Fall Detection","bold":true},{"type":"text","value":": Optional, available when worn with included lanyard and purchase of fall detection service"}]},{"type":"paragraph","children":[{"type":"text","value":"GPS","bold":true},{"type":"text","value":": Enhanced location tracking for faster response"}]},{"type":"paragraph","children":[{"type":"text","value":"Water Resistance","bold":true},{"type":"text","value":": IPX7 rated"}]},{"type":"paragraph","children":[{"type":"text","value":"Battery Life","bold":true},{"type":"text","value":": Up to 40 hours per charge"}]},{"type":"paragraph","children":[{"type":"text","value":"Charging","bold":true},{"type":"text","value":": Drop-in charging cradle included"}]},{"type":"paragraph","children":[{"type":"text","value":"Wear Options","bold":true},{"type":"text","value":": Belt clip and lanyard included"}]},{"type":"paragraph","children":[{"type":"text","value":"Activation","bold":true},{"type":"text","value":": Choose a Lively plan online or by phone"}]},{"type":"paragraph","children":[{"type":"text","value":"Coverage","bold":true},{"type":"text","value":": Nationwide mobile service"}]},{"type":"paragraph","children":[{"type":"text","value":"Support Services","bold":true},{"type":"text","value":": Urgent Response, Lively Link, Fall Detection, Nurse On-Call, Care Advocate (Premium Plan)"}]},{"type":"paragraph","children":[{"type":"text","value":"Fees","bold":true},{"type":"text","value":": Variable USF/surcharges/taxes, $35 one-time activation fee may apply"}]}]}
Requires the purchase of a Lively service plan at activation.
Fast call response time
Tracks your location with enhanced GPS
Fall Detection available
Two-way communication
FSA and HSA eligible
Features
Get help in emergencies big or small.
With fast call response time, you can go anywhere with this completely mobile medical alert and reach our certified Urgent Response agents at the touch of a button. They'll confirm your location, assess the situation, and get you the help you need. And when you add Lively’s Fall Detection service, you’ll be connected to an agent when a fall is detected, even if you’re unable to press the button.
Emergency Help: One-button access to certified Urgent Response agents, 24/7
Fall Detection: Automatically calls for help if a fall is detected, even if you're unable to press the button
Smart Location Tracking: Enhanced GPS helps responders find you quickly in an emergency
Clear Two-Way Communication: Talk directly through the device with built-in speaker and mic
Water-Resistant Design: IPX7 rated so you can wear it in the shower, where most falls occur, in the rain or at the pool
Many Ways to Wear: Lightweight with included belt clip and magnetic lanyard for comfort and flexibility
Reliable Battery Life: Up to 40 hours of use on a single charge with easy drop-in charging
No Setup Hassles: No landline, no base station, no installation—just activate and go
Specs
Device Type: Mobile medical alert with two-way communication
Emergency Help: One-button access to Urgent Response agents
Automatic Fall Detection: Optional, available when worn with included lanyard and purchase of fall detection service
GPS: Enhanced location tracking for faster response
Water Resistance: IPX7 rated
Battery Life: Up to 40 hours per charge
Charging: Drop-in charging cradle included
Wear Options: Belt clip and lanyard included
Activation: Choose a Lively plan online or by phone
Coverage: Nationwide mobile service
Support Services: Urgent Response, Lively Link, Fall Detection, Nurse On-Call, Care Advocate (Premium Plan)
Fees: Variable USF/surcharges/taxes, $35 one-time activation fee may apply
What’s in the box
Lively Mobile2 device
Charging dock
Lanyard (required for Fall Detection)
Clip accessory (for attaching to pocket, belt, or purse)
User guide and quick-start guide
Shipping & Returns
Shipping
All orders are processed within 1-2 business days, Monday-Friday (excluding major US holidays).
Economy Shipping : 3-8 business days - $8 | Free on orders over $25
Expedited: 1-3 business days - $20
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. If you have activated your device we will refund the activation fee, the first month's service charge, the cost of the phone/device, plus applicable taxes, less the restocking fee, if you:
Have not exceeded any Phone Usage Limitation (defined below); and
Return the phone/device in "like new" condition, as determined by Lively, in the original box with all components and materials
Shipping charges are non-refundable.
How to get Lively service
Get started with Lively in four easy steps.
1. Shop our site to find your perfect product.
2. Explore our plans and services.
3. Order your product.
4. When it arrives, activate it and select your plan online or by phone.
No long-term contracts
Switch plans anytime
No cancellation fees
Find the plan that fits how you live
Choose one of our plans for everything from basic safety to full health and personal support.
The totals shown are costs for your monthly service only. They don’t include taxes and fees. Plans include a $5 monthly discount for participation in Paperless Billing.
Basic
$24.99/month
+ taxes and fees
Premium
$34.99/month
+ taxes and fees
Ask Lively - 24/7 Operators
Urgent Response - Emergency Help
Lively Link App - Family Alerts
Nurse On-Call - Medical Advice
Care Advocate - Well Being Support
Fall Detection - Calls for help
Add $9.99/mo.
Add $9.99/mo.
Our services set us apart
From our 100% U.S.-based advisors to specially trained Urgent Response agents and Care Advocates, our services help you feel connected, safe, and healthy.
Urgent Response
Have an emergency?
At the touch of a button, Urgent Response connects you to certified agents who can help in emergencies big or small.
Our Lively Link smartphone app keeps friends and family updated on your health and safety.
Fall Detection
What if you fall?
The Lively Mobile2 medical alert device can sense if you've fallen and will automatically connect you to an Urgent Response agent, even if you're unable to press the button. Requires a subscription to fall detection.
With Ask Lively, you can learn more about your new device, get help looking up a number, get directions, or much more.
Check coverage inyour area
Enjoy the same great nationwide coverage as major carriers.
Common Questions
How do I use the Lively Mobile2 to speak with Urgent Response Agents?
Your Lively Mobile2 comes with 24/7 access to Lively Urgent Response agents. Trained in CPR and other emergency procedures, certified agents will confirm your location using patented GPS technology, evaluate your situation, and get you the help you need.
When you press the button you’ll be connected with an Urgent Response Agent. The device has a speaker and a microphone so you can speak with them directly, like you would on a phone on speakerphone.
Note: Pressing the button multiple times may result in a call to Urgent Response being canceled.
When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone. Once you’re connected you don’t need to press the button again to speak (pressing the button will end the call and you’ll need to call back.)
What happens when my device detects a fall?
If your Lively Mobile device detects a fall, a voice prompt will play, saying “Fall detected. Calling Urgent Response. Press button to cancel.” Immediately after this prompt, you will have a few seconds to press the button to cancel the call. If you don't press the button to cancel the call, Urgent Response will automatically be called to assist.
Note: The device may not detect all falls. If you fall and you don't hear the voice prompt that a fall has been detected, press your call button with a single, short press and then wait to hear the message, "Calling Urgent Response." Multiple button presses may disconnect the call to Urgent Response.
Can the Lively Mobile2 automatically detect a fall if I can’t press the button?
Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls. The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.
When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.
Fall Detection is available as an add-on feature for $9.99/month.
Note: Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.
Do I need to use the supplied lanyard for Fall Detection to work?
Yes. You must wear the Lively Mobile2 with the lanyard around your neck in order for Fall Detection to work properly. You can wear the lanyard outside or inside of clothing. Wearing or carrying your Lively Mobile2 in any other way (such as in your purse or on a belt clip) will cause real falls to go undetected.
Note: Fall Detection may not always accurately determine a fall, so you should always try push your button when you need help. To call for help, press the button with a single, short button press. After you press the button, wait to hear the message “Calling urgent response. Press the button to Cancel”. Multiple button presses may disconnect the call to Urgent Response.